Shipping policy
Shipping & Delivery Policy
Free, fast, and reliable delivery across India. Your wellness shouldn't wait.
🚚 Free Shipping on All Orders: IzanShop offers complimentary shipping across India — metro cities, tier-2 towns, and remote pin codes. No minimum order value required.
🏙 Metro Cities
Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Kolkata — 2–4 business days
🌆 Tier-2 Cities
Nagpur, Jaipur, Lucknow, Surat, Ahmedabad — 3–5 business days
🌄 Remote Areas
North-East, J&K, Andaman & Nicobar — 7–10 business days
⚡ Same-Day Dispatch
Orders placed before 2:00 PM IST dispatched the same day
Contents
1 Order Processing
All orders placed on izanshop.com are processed and dispatched from our fulfillment centers within 12 hours of payment confirmation (excluding public holidays and Sundays).
- Orders placed before 2:00 PM IST are dispatched the same business day
- Orders placed after 2:00 PM IST are dispatched the next business day
- You will receive a dispatch confirmation email/message with tracking details once your order ships
- During festive seasons (Diwali, Holi, Other Festivals etc.) processing may take up to 24 hours
2 Delivery Timelines
| Location | Estimated Delivery | Notes |
|---|---|---|
| Metro Cities (Tier-1) | 2–4 business days | Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata |
| Tier-2 Cities | 3–4 business days | Jaipur, Surat, Nagpur, Ahmedabad, Indore, Bhopal |
| Tier-3 & Rural | 4–8 business days | Small towns and semi-urban pin codes |
| North-East India | 7–10 business days | Assam, Meghalaya, Manipur, Nagaland, Tripura, Sikkim |
| J&K & Ladakh | 7–12 business days | Subject to local logistics availability |
| Andaman & Nicobar | 10–14 business days | Island transit times apply |
⚠️ Delivery timelines are estimates and may vary due to courier delays, natural events, or local disruptions outside our control. IzanShop is not liable for delays caused by third-party logistics partners.
3 Shipping Partners
We work with trusted, FSSAI-compliant courier partners/aggregators to ensure your nutraceuticals are handled safely and delivered on time:
- Delhivery — Primary pan-India partner
- Blue Dart — Express delivery for metro cities
- DTDC — Tier-2 and tier-3 coverage
- India Post — Remote and rural pin codes
All products are packaged in tamper-proof, temperature-stable packaging to maintain product integrity during transit.
4 Order Tracking
Once your order is dispatched, you will receive:
- An SMS/Chat Message and or Email with your tracking number and courier partner details
- A tracking link to monitor real-time delivery status
- WhatsApp delivery notifications (if opted in during checkout)
You can also track your order anytime by visiting izanshop.com/track or contacting our support team with your Order ID.
5 Failed Delivery Attempts
Our courier partners make up to 3 delivery attempts. In case of a failed delivery:
- You will be notified via SMS/WhatsApp, Email after each failed attempt
- You may reschedule delivery or arrange for self-pickup from the nearest courier hub
- If all 3 attempts fail, the package is returned to our fulfillment center
- Re-shipping charges of ₹60 will apply for re-dispatching returned packages
📞 Tip: Please ensure your delivery address and mobile number are accurate at the time of placing your order. This significantly reduces failed delivery instances.
6 International Shipping
Currently, IzanShop ships within India only. We are actively working on expanding to international markets including the Gulf Countries, Central Asian and African Countries etc.
If you are an Indian resident abroad and wish to order, please reach out to us at info@izanshop.com and we will explore options on a case-by-case basis.
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