Refund policy
Refund & Returns Policy
We stand behind every product we provide. If you're not completely satisfied, we'll make it right — no hassle, easy to proceed.
💚 Our Promise: If you are not satisfied with your IzanShop wellness products purchase for any reason, contact us within 14 days of delivery and we will offer a full refund or replacement — terms and conditions applied.
⏱ Return Window
14 days from date of delivery
💰 Refund Type
Full refund to original payment method
📦 Return Shipping
Free return pickup arranged by us
⚡ Processing Time
5–7 business days after receipt
Contents
1 Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Purchased directly from izanshop.com
- Return request raised within 14 days of delivery date
- Product is unused, unopened, and in original packaging (seal intact)
- Original invoice or order confirmation is available
⚠️ Please Note: Due to the nature of health and wellness products, opened or partially consumed items are generally not eligible for return unless the product is defective, damaged, or spoiled.
2 Non-Returnable Items
The following cannot be returned or refunded:
- Products purchased from third-party sellers or marketplaces (Amazon, Flipkart, etc.)
- Items returned after 14 days of delivery
- Products with tampered, removed, or damaged FSSAI labels or batch codes
- Gift cards and promotional items
- Orders placed under special promotional discounts exceeding 50% off (unless defective)
3 How to Initiate a Return
- Email us at info@izanshop.com with your Order ID and reason for return
- Our team will respond within 24–48 hours with return instructions
- We arrange a free pickup from your registered delivery address
- Once the product is received and inspected, your refund is processed
📸 Tip: Attach a photograph of the product and packaging when raising your request — this speeds up the process significantly.
4 Refund Process & Timeline
| Payment Method | Refund Timeline | Refund Mode |
|---|---|---|
| Credit / Debit Card | 5–7 business days | Back to card |
| UPI (GPay, PhonePe) | 3–5 business days | Back to UPI ID |
| Net Banking | 5–7 business days | Back to bank account |
| Wallets (Paytm etc.) | 2–3 business days | Back to wallet |
| Cash on Delivery | 7–10 business days | Bank transfer (NEFT) |
Refund timelines begin from the day we receive and inspect your returned product. You will receive an email confirmation once your refund has been initiated.
5 Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, we sincerely apologize and will resolve it immediately:
- Report within 48 hours of delivery with photo/video evidence
- We will dispatch a replacement at no extra cost within 2–3 business days
- If a replacement is unavailable, a full refund will be issued
- Return shipping for defective items is entirely our responsibility
6 Exchange Policy
We currently offer exchanges for the following situations only:
- Wrong product delivered
- Defective or damaged product received
- Incorrect quantity shipped
We do not offer exchanges for reasons such as change of mind, flavor/variant preferences, or post-purchase price differences. For all other concerns, please initiate a return and place a fresh order.
© 2026 Formulup Marketing izanshop.com
